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Category: Enterprise Applications

Mark Beccue

Zoom Adds Generative AI-Powered Zoom IQ Features. Will They Resonate?

Mark Beccue, Research Director AI at The Futurum Group examines Zoom’s addition of generative AI-powered Zoom IQ features. Will they resonate? The piece explores how the collaboration space has become an early incubator for key generative AI use cases, text summarization and text generation, and the market drivers and barriers to those initiatives, as well as Zoom’s prospects for success with these features.
Sherril Hanson

Genesys Launches the Experience Index for Contact Center Employees

A Survey-Based Process for More People-Centric Measurements
Craig Durr
Craig Durr

Neat Unveils Groundbreaking Expansion with New App Platform and Adaptable Hardware to Address the Modern Workplace

Craig M. Durr, senior analyst at The Futurum Group, covers Neat's groundbreaking expansion, introducing a new app platform and adaptable hardware to address the complexities of the modern workplace. Discover how these innovations promise to enhance flexibility, streamline collaboration, and foster creativity in the ever-evolving work environment.
Ron Westfall

Futurum Tech Webcast – Qualcomm, Schneider Electric, and Capgemini Hoist Private 5G Capabilities to New Levels

Qualcomm, Schneider Electric, and Capgemini collaborate on advancing 5G private network innovation by replacing wired connections with wireless and unifying existing wireless connections, positioning 5G private networks to increasingly simplify and optimize digital technology deployment at scale throughout industrial sites such as automation of hoisting systems as well as emerging use cases focused on critical communications, augmented operator, and drones.
Zendesk-Acquires-Workforce-Management-Software-Provider-Tymeshift
Keith Kirkpatrick

Zendesk Acquires Workforce Management Software Provider Tymeshift

Keith Kirkpatrick, Research Director at The Futurum Group covers Zendesk’s acquisition of Tymeshift, an AI-powered workforce management solution built exclusively for Zendesk customers, which enables the improved management of agent workforce activity, productivity, and efficiency on a real-time basis.
New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement
Daniel Newman & Keith Kirkpatrick

New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement

The Futurum Group’s Daniel Newman and Keith Kirkpatrick provide their insights and analysis on the new Avaya-Alvaria partnership, as their collaboration looks to bring deeper focus on proactive customer outreach and a deeper partnership overall that aims to leverage the unique capabilities and strengths of each organization.
Keith Kirkpatrick

UJET: Leveraging Stability and Data-Handling Policy to Drive Customer Growth

CCaaS Provider’s Partnership with Google Cloud Enables Expansion into New Markets
Sherril Hanson

Announcements from Verint Engage 2023

Open CCaaS, New AI Capabilities, Engagement Data Insights, and Enterprise Experience Management Introduced
Craig Durr
Craig Durr

Shure Introduces MXA902 Integrated Conferencing Ceiling Array, Revolutionizing Audio Solutions for Meeting Rooms

Craig Durr, Senior Analyst at The Futurum Group, covers the introduction of Shure's MXA902 Integrated Conferencing Ceiling Array and its potential to revolutionize audio solutions in meeting rooms. The research note examines how the MXA902's advanced features and streamlined deployment can enhance collaboration and provide superior sound quality for organizations embracing hybrid work models.
Sean Spradling

Qualcomm Gives Communications Hardware Vendors a Powerful Foundation for AI-Based Experiences

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications at The Futurum Group, examines Qualcomm’s recent announcement of the Video Collaboration Platform.
Mark Beccue

AMD and Hugging Face Team Up to Democratize AI Compute – Shrewd Alliance Could Lead to AI Compute Competition, Lower AI Costs

Mark Beccue, Research Director AI at The Futurum Group examines why AMD and Hugging Face team up to democratize AI compute. The piece explores why the partnership accelerates AMD’s market position in AI compute and how the broader AI compute market will benefit.
Ron Westfall

Marvell Accelerates Automotive Zonal Architectural Cause with Brightlane Q622x Switch Debut

The Futurum Group’s Ron Westfall assesses why Marvell is advancing Automotive Ethernet innovation to fulfill the evolving demands of the software-defined vehicle era. Through the new Brightlane Q622x switch family, Marvell is enabling automakers to expedite their adoption of the central Automotive Ethernet technologies that are key to implementing zonal architectures, which reduce bill of materials space and cost in full accord with bandwidth breakthroughs and comprehensive security assurances.
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