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Category: Enterprise Applications

OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth
Steven Dickens & Keith Kirkpatrick

OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth

Strong Revenue Growth Driven by Healthy Enterprise Cloud Bookings and Rising ARR
Steven Dickens, VP and Practice Leader and Keith Kirkpatrick, Research Director at The Futurum Group share their insights on OpenText’s Q4 and FY 2023 earnings. OpenText Inc. has reported strong Q4 and FY 2023 performance, driven by significant growth in ARR and cloud bookings. Notably, the company achieved its tenth consecutive quarter of organic growth in constant currency for both cloud and ARR. OpenText also launched a new version of its customer experience management platform, integrating technology from its acquisition of Micro Focus setting a target to return Micro Focus to organic growth in 2024.
8x8 Announces Enhancements to Support Better CX and EX
Sherril Hanson

8×8 Announces Enhancements to Support Better CX and EX

Supervisor Workspace, Enhanced Analytics, and Improved Customer Journey Mapping are Among the Updates
Sherril Hanson, Senior Analyst at The Futurum Group, covers and assesses the 8x8 announcement of several new enhancements to its 8x8 xCaas platform, particularly those related to its contact center solution.
ServiceNow Announces Expanded GenAI Tools
Keith Kirkpatrick

ServiceNow Announces Expanded GenAI Tools

Service Management Vendor Also Announces New AI-Embedded SKUs for ITSM, CSM, and HRSD Offerings
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.
15Five Launches HR Outcomes Dashboard
Sherril Hanson

15Five Launches HR Outcomes Dashboard

New Solution Helps Leaders Better Understand Engagement, Performance, Turnover, and Manager Effectiveness
Sherril Hanson, Senior Analyst at The Futurum Group chats with 15Five and gets insights into the company’s newly released HR Outcome Dashboard, designed to help leaders better understand employee engagement, performance, turnover and manager effectiveness
Twilio and AWS Expand Partnership, Leveraging Predictive AI
Sherril Hanson

Twilio and AWS Expand Partnership, Leveraging Predictive AI

Amazon Sagemaker and Twilio Segment’s Customer Data Platform Work Together for Personalized CX
Sherril Hanson, Senior Analyst at The Futurum Group explores the recently expanded partnership between Twilio and AWS that promises to offer predictive insights for more personalized experiences.
Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023
tweiss@futurumresearch.com

Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023

Open Source Success Means Tying Open Source to Your Core Business at Every Step
Todd R. Weiss, senior analyst with The Futurum Group, shares his insights after talking open source with Intel’s Arun Gupta at Open Source Summit 2023, including what enterprise IT leaders must analyze about how their developers should participate in contributing code to open source development projects.
Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD
Keith Kirkpatrick

Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD

New Consortium Will Promote Standardization, Development, Evolution, and Growth of 3D Content Industry
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of the Alliance for OpenUSD, a consortium announced to support the development of a 3D content standard and innovation, and discusses the need for such a standard with technology that can be deployed across a plethora of use cases and industries.
Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care
Clint Wheelock
Clint Wheelock

Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care

Clint Wheelock, Chief Research Officer at The Futurum Group, examines AWS HealthScribe, a collaboration between Amazon and HealthScribe to improve clinical healthcare documentation and patient outcomes.
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
Sherril Hanson

Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource

The Employee Engagement Platform Offers an AI-Powered Solution for People Analytics, Performance, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group covers Rison Software’s announcement that its cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform.
Qualcomm Runs the Table at Samsung Unpacked 2023
Daniel Newman

Qualcomm Runs the Table at Samsung Unpacked 2023

The Six Five team discusses Qualcomm at Samsung Unpacked 2023.
ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption
Keith Kirkpatrick

ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption

New Program Combines an AI Front End, Development and Compute Resources, and AI Transformation Services
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.
Sherril Hanson

NICE Reveals Two New AI Announcements

ElevateAI’s 1K Every Day and Enlighten Actions Industry Benchmarks Are Launched
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two new AI-related announcements from NICE. One initiative will help broaden the usage of Elevate AI by offering 1,000 free transcriptions and CX insights daily and the other provides access to benchmarking data.
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