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Category: Enterprise Applications

Daniel Newman

Qualcomm and Rakuten Collaboration

The Six Five team talks the collaboration between Qualcomm and Rakuten Symphony.
Daniel Newman

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More – The Six Five Webcast

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman.
CRM gap between perception and reality
Alex Gaw

Validity Report: Confidence in CRM Does Not Match Reality

CRM Data Once Thought Good Turned Out to Be of Poor Quality, Costing Sales
Ron Westfall

MWC 2022: Dell Intros New Open Telco Solutions and Works with Marvell to Spur Open RAN

Dell Technologies introduces new telco solutions and services, including Dell Telecom Multi-Cloud Foundation and Dell Open RAN Accelerator, to strengthen the open telecom ecosystem cause and CSP transitions toward open, cloud-native networks. Futurum’s Ron Westfall examines why Dell’s new solutions and services can boost CSP confidence in using distributed server capabilities across multi-cloud architectures, including especially working with Marvell to deliver open, virtualized 5G RAN architectures that are key to accelerating broader open 5G networking.
Daniel Newman

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact center arena.
Daniel Newman

Cisco Posts Solid Q2 Results

The Six Five team discusses Cisco's Q2 earnings results.
Daniel Newman

Rakuten Selects Qualcomm to Commercialize Massive MIMO Radio Unit and Distributed Unit (DU) for Next Generation 5G Mobile Infrastructure – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with Rakuten Symphony’s Tareq Amin and Qualcomm’s Durga Malladi about their new partnership.
Daniel Newman

Rebellions, Rejections, and Solving Security in the Hybrid World of Work – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with HP’s Joanna McDaniel Burkey about solving security in the hybrid work world.
Contact center agent
Keith Kirkpatrick

Essential Contact Center Agent Skills

Personality Traits, Organizational Skills, Communication, and Empathy Are All Essential to Providing World-Class CX
Healthcare contact center
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Andrew Broderick

The Role of Contact Centers in Improving Patient Experiences in 2022

Five Themes Emerge on How Innovative Contact Center Technology Can Help Healthcare Organizations Enhance the Patient Experience
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
tweiss@futurumresearch.com

WalkMe Q4 Full and Year 2021 Earnings Report Sees Q4 Revenue Increase 37% as Subscription Revenue Rises 39%

Futurum Analysts Shelly Kramer and Todd R. Weiss cover WalkMe’s latest earnings report for Q4 2021 and FY2021, analyzing WalkMe’s results following a pivot to an enterprise focus and how that’s paying off, and sharing insights on what’s likely ahead in this growing market segment for Digital Adoption Platforms.
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