Category: Enterprise Applications

Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
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Futurum analysts Michael Diamond and Shelly Kramer discuss Microsoft’s The Future of Hybrid Work on Microsoft Windows 11 which introduced and showcased some features and functionality that are easy to get excited about. Helping organizations build more secure, inclusive, and highly productive workplace environments and support employees wherever and whenever they work is obviously the goal, and Microsoft delivers on many fronts in that regard. Here are some of the new features that particularly piqued their interest.
Futurum analyst Todd R. Weiss dives into the news that Lego and Fortnite’s Epic Games are collaborating with the aim of creating a safe and fun metaverse experience targeted to children. Weiss explores the possibility that this move is perhaps a tempting carrot to later bring adults into the cloudy metaverse mix, along with a look what other brands are doing as we navigate the nascent stages of the metaverse and what’s ahead.
Rogers Communications and Ericsson collaborate to deliver Rogers 5G Standalone services nationwide across Canada, forming the basis for Rogers’ claim of launching Canada’s first commercially available 5G SA network. Futurum’s Ron Westfall assesses why the Rogers 5G SA network deployment shows the commercial viability of using key 5G SA capabilities, such as 5G core programmability and 5G RAN slicing, and is a sound indicator of the use cases, such as dedicated private networks, consumer AR/VR, public safety, and 5G-IoT, that encapsulate the best 5G monetization prospects.
Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos
Futurum analyst Todd R. Weiss shares his insights about what the latest $105 million in Series C round funding means for collaborative application developer platform Docker as the company continues its rebound from its 2019 reorganization.
Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.
In this new episode of the Futurum Tech Podcast – Interview Series, Futurum’s principal analyst Daniel Newman talks with Microsoft’ Nicole Herskowitz about the findings from the 2022 Work Trends Index.
Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration

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