Category: Customer Experience

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer welcomes Pega’s Matt Nolan, Senior Director of Product Marketing, Decision Sciences, for a conversation about data, analytics, the important role CDPs play in providing customers with top notch experiences, and the tech that should be on the must purchase list for organizations as they evaluate the performance of their MarTech stacks.
Frequent online shoppers can hardly avoid the proliferation of buy now, pay later (BNPL) offerings they’ve seen at checkout in recent months.
In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer welcomes Coveo’s Brian McGlynn, General Manager of Commerce Solutions at Coveo to talk about customer experience in the ecommerce ecosystem, the role that improved search functionality plays in brands’ ecommerce success, and the tech solutions brands should be exploring to up your ecommerce game.
SurveyMonkey Parent Momentive Lays Off 11% of Workforce
Also: New South Wales in Australia Launches World’s Biggest CX Survey
Five Big Bets for the Future of CX – The Six Five Summit Sessions
The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
On this episode of the Futurum Tech Webcast – Interview Series, Futurum's principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Their conversation takes a look at how customer lifecycle management can be a game-changer for UC vendors, and also their customers.
Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions

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