Login

Category: Customer Experience

CX surveys and research studies
Alex Gaw

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
CX surveys and research studies
Alex Gaw

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Topics Include 2023 Consumer Trends, Overconfident Marketers, Business Onboarding with Banks, Fake Reviews, and Customer Service in India
Closing the loop on customer feedback
Sherril Hanson

“We Heard You”… Now What?

Closing the Feedback Loop with Communication and Action
Daniel Newman

Twilio Q3 2022 Earnings: Up 33% Year-over-Year, Reflecting Strong CPaaS Market

Futurum analysts Daniel Newman and Michael Diamond discuss Twilio’s recent Q3 2022 earnings announcement, and what it means for the organization moving forward.
Daniel Newman

AI and Automation: Key Pieces of the Customer Experience Puzzle – Futurum Tech Webcast Interview Series

On this episode of the Futurum Tech Webcast – Interview Series, Futurum principal analyst Daniel Newman sits down with Don Schuerman, CTO for Pegasystems, to discuss how AI and automation can help deliver exceptional customer experiences.
Customer Insights and Feedback announcements
Sherril Hanson

Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others

SMS Surveying, Reputation Management, and AI Are Focus Areas
Big Tech Earnings
Daniel Newman

Big Tech Earnings Put Advertising, Privacy, And User Experience In Focus

While “Ad Free” lasted at Facebook for about three years, we all know that the need for advertising revenue won out—eventually becoming the core of Facebook’s business model. However, after reporting dismal third quarter earnings this past week — in large part due to declining ad revenue — it’s clear that the advertising strategy that once worked for the social media giant needs some rethinking.
CX surveys and research studies
Alex Gaw

New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage

Topics Cover Government, Social Media Trends, Financial Services, and Personalization Efforts
Daniel Newman

ServiceNow Revenue Hits $1.83B in Q3 2022, Up 21% YoY

Futurum analysts Daniel Newman and Todd R. Weiss share their insights as ServiceNow revenue hits $1.83B in Q3 2022, up 21% YoY, as the cloud workflow automation vendor earns strong results amid challenging macroeconomic conditions.
Daniel Newman

Making Markets EP42: Twilio CEO Jeff Lawson on Customer Engagement, the Macro Economy, & the Signal Conference

In this episode of Making Markets, Jeff Lawson, CEO and co-founder of Twilio, talks with host Daniel Newman about the company's Signal conference in San Francisco, what the future of customer engagement looks like, how to make customer experiences more personal and targeted, and his outlook on the current macroeconomic environment.
Daniel Newman

Zendesk Q3 Revenues Up 20% to $417M

Futurum analysts Daniel Newman and Michael Diamond discuss Zendesk’s recent Q3 2022 earnings results and what they mean for the company moving forward.
Daniel Newman

The Main Scoop, Episode 04: Technology Strategies Driving the Evolution of Customer Experience

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.