Category: Customer Experience

Integrations, Partnerships and Product Enhancements
Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
The Six Five hosts Daniel Newman and Patrick Moorhead talk with Kate Woolley, GM of IBM Ecosystem, about the critical role of IBM Ecosystem and how its partners contribute to its accelerating development.
Modernizing Infrastructure and Services for Tax Preparation
Improving Customer Satisfaction through Technology Investment and Process Improvement
Elevating Digital CX in the Investment Management Sector
Breaking New CX Ground as Africa’s Biggest Pay TV Service Provider
CX and EX Focus Will Remain Strong; New Investment to Expand Coverage in Enterprise Software
Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Futurum analyst Michael Diamond discusses new functionality the Amazon device team has added, allowing users of its Echo Show devices a much richer experience, and one specifically designed to be more inclusive to its users.
Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment
New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers

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