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Category: Contact Center

Daniel Newman

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Futurum’s Daniel Newman dives into the recent news that Zendesk has rejected several takeover advances from private equity firms. He also offers insight on the recently announced Q4 and FY21 earnings.
Alex Gaw

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

The Microsoft AI Leader Brings Vast Experience to Her New Role
Daniel Newman

ServiceNow Earnings Points to Strong Year Ahead

Daniel Newman

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

ServiceNow announced its Q4 earnings today, reiterating its position among fast-growing companies in the technology sector. Futurum's principal analyst Daniel Newman explores the earnings and predicts a favorable year ahead for the company.
Alex Gaw

Customer-Facing Workers in UK Are Burned Out

Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise
Alex Gaw

NICE Features New AI-Powered Robotic Process Automation

New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
Alex Gaw

Aircall Reports 26% Revenue Gain in North America

French Business Phone Developer Also Sees Massive 75% Yearly Increase in Total Customer Base Worldwide
Alex Gaw

CX Specialist Genesys Raises $580 Million in New Funding Round

Funding Aims to Speed Up Expansion Into New Markets
Alex Gaw

Gartner Survey: Most Service and Support Leaders to Advocate Value-Added Customer Service Strategy for 2022

Creating Value for Customers Will Help Grow the Business, Says Research Report
Alex Gaw

Content Guru Teams Up with Bechtle in New Partnership

Content Guru’s “storm” Solution to Be Available to Bechtle’s Large Customer Base
Alex Gaw

Exotel Acquires Chatbot Developer Cogno AI

The Deal Adds Conversational AI Capabilities to the Exotel Telephony Product Suite
Alex Gaw

Is Cutting Customer Service the Answer for Companies to Cope with Rising Inflation?

Sacrificing CX to Cut Costs Is a Short-Sighted Approach, Experts Say
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