AI-Powered Agents for Omnichannel Support, Enhanced Agent Copilot, Voice, and Agent Builder Announced at the Company’s Inaugural AI Summit
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Zendesk, and discusses the benefits for its customers. He also discusses the company’s solid outcomes-based pricing model.
In this episode of the Six Five Webcast Enterprising Insights, Keith Kirkpatrick discusses Microsoft's targeted approach to industries. Highlighting how the company's innovative use of AI, cloud technologies, and strategic partnerships is reshaping the way sectors adapt to digital transformation.
Company’s ENGAGE Announcements Focus on New Platform Features, AI Tools, and Integrations
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He also discusses the company’s embrace of a new pricing model.
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the proliferation of AI agents, and discusses the key elements vendors must consider to drive customer adoption and additional revenue from these new offerings.
AI Innovations Coming to Copilot+ PCs and Windows 11 Streamline Tasks, Improve Security, and Elevate the User Experience With Cutting-Edge Tools
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on AI in personal computing, exploring how AI-powered innovations in Copilot+ PCs and Windows 11 are set to revolutionize productivity, security, and user experience.
Zoho’s Customizable IoT Platform Drives Operational Efficiency and Customer Experience Through Tailored Solutions for Industries Such as Manufacturing, Energy Management, and Smart Buildings
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zoho's new low-code IoT platform, highlighting its four vertical-specific solutions in manufacturing and energy industries to enhance efficiency and customer experiences.
Zendesk Launches a Global Venture Fund to Back AI Startups, Accelerating Customer and Employee Experience Advancements Through Strategic Investments in Companies Such as PolyAI and unitQ
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience through cutting-edge technology.
Generative AI Is Transforming the 2024 Holiday Shopping Experience With Personalized Recommendations and Smarter, More Efficient Retail Strategies
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on how generative AI is reshaping the holiday shopping experience, driving personalization, and transforming consumer behaviors for the 2024 season.
In this episode, Futurum Group Research Director Keith Kirkpatrick discusses the key highlights, areas of emphasis, and takeaways from Dreamforce, including Agentforce, Data Cloud enhancements, and the Agentforce Partner Network.
Google Cloud’s Latest AI-Powered Solutions Expand Reach into Enterprise Customer Service
Steven Dickens, Paul Nashawaty, and Keith Kirkpatrick with The Futurum Group share insights on Google Cloud's latest innovation as Google launches their new Customer Engagement Suite with Gemini AI, a move which would enhance business productivity and provide seamless customer journey.
Keith Kirkpatrick and Paul Nashawaty with The Futurum Group share insights on the many Dreamforce announcements, focused largely on Agentforce AI, enhancements to Data Cloud, and improvements to other Salesforce applications.
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick is joined by Robert Kramer, VP and principal analyst at Moor Insights & Strategy, and Guy Currier, CTO at Visible Impact, to discuss the announcements and experiences from Oracle CloudWorld and NetSuite SuiteWorld.
