Is Genesys’ WhatsApp Integration the New Standard for Omnichannel Customer Engagement?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys’ WhatsApp integration escalates omnichannel competition, pressuring rivals like Salesforce and NICE to accelerate GenAI capabilities.
SAP Bets on Autonomous CX: Will Advanced Success Plan Redefine Outcome-Driven CRM?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines SAP’s Advanced Success Plan as a transformative approach to operationalizing AI-driven, outcome-based customer experience with proactive guidance, p.
Canva’s May 2026 Launches Signal an Enterprise Platform Ambition Beyond Design

Canva’s May 2026 announcements signal a shift toward enterprise status through workflow automation and collaboration features, raising questions about competing beyond its creative niche.
Will Zoho MCP Server Make Conversational Payments the New Enterprise Standard?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoho MCP Server positions the company as an early leader in embedding AI-driven payments into natural language workflows, challenging competitors.
Can Halo’s ARR Milestones Disrupt Enterprise SaaS Pricing and Force Rivals to Respond?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Halo Service Solutions’ ARR Milestones program disrupts enterprise SaaS pricing by sharing savings tied to revenue growth, forcing competitors to respond.
Will ServiceNow and AWS Redefine Enterprise AI Governance With $1B Marketplace Momentum?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, ServiceNow’s $1 billion AWS milestone and AI Control Tower integration mark a turning point in enterprise AI adoption through integrated platforms.
Can Samsara’s AI Solutions Redefine Public Sector Infrastructure Management?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Samsara’s Ground Intelligence solution helps U.S. public agencies shift from reactive road repairs to proactive, data-driven infrastructure management.
Are Workday’s New AI Agents the Blueprint for Workflow Automation at Scale?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Workday’s new AI-powered agents transform workflow automation across HR, finance, and IT operations with native integration and governance.
Has Agentic AI in Customer Service Finally Delivered on Its Promise?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how agentic AI has moved beyond hype to deliver measurable customer service improvements, with adoption jumping from 39% to 66% and 70% of organizat.
Can WalkMe’s AI-Driven Platform Finally Bridge the Digital Adoption Gap?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, WalkMe’s Q2 2026 AI platform tackles enterprise productivity gaps through contextual guidance and intelligent automation for software adoption.
Canva’s Google Gemini Integration Signals a New Power Play in AI-Driven Design

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Canva’s Google Gemini Integration fundamentally transforms enterprise design workflows, positioning the platform as a critical competitive node.
Can Epicor’s 90-Day Cloud ERP Promise Reset Buyer Expectations for Speed and Value?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor’s 90-day cloud ERP program forces SAP, Oracle, and Microsoft to reconsider implementation timelines and competitive buyer value propositions.
