Skip to content
Search
Login
What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
AI Platforms
Cybersecurity & Resilience
Data Intelligence, Analytics, & Infrastructure
Digital Leadership & CIO
Ecosystems, Channels, & Marketplaces
Enterprise Software & Digital Workflows
Intelligent Devices
Semiconductors, Supply Chain, & Emerging Tech
Software Lifecycle Engineering
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
Leadership Team
Analyst Directory
Newsroom
Careers
Get Our Newsletter
Disclosures and Policies
The Futurum Swag Store
What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
AI Platforms
Cybersecurity & Resilience
Data Intelligence, Analytics, & Infrastructure
Digital Leadership & CIO
Ecosystems, Channels, & Marketplaces
Enterprise Software & Digital Workflows
Intelligent Devices
Semiconductors, Supply Chain, & Emerging Tech
Software Lifecycle Engineering
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
Leadership Team
Analyst Directory
Newsroom
Careers
Get Our Newsletter
Disclosures and Policies
The Futurum Swag Store
Author:
Keith Kirkpatrick
June 14, 2022
Keith Kirkpatrick
Industry News
Developing Deeper Emotional Connections with Customers
Case Studies from Zappos and Domino’s Pizza Show How Brands Can Go the Extra Mile to Forge Stronger Bonds
Enterprise Software, & Digital Workflows
June 9, 2022
Keith Kirkpatrick
Industry News
Helping Agents Respond to Inquiries Via Automation and AI
ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
AI Platforms
,
Enterprise Software, & Digital Workflows
June 7, 2022
Keith Kirkpatrick
Industry News
Leveraging 5G to Provide Friction-Free CX
New Network Technology Delivers Greater Performance, but Also Raises the Bar on Customer Expectations
Digital Leadership & CIO
June 6, 2022
Keith Kirkpatrick
Industry News
Is Zero-Touch the Answer for Telcos?
Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
AI Platforms
,
Digital Leadership & CIO
,
Enterprise Software, & Digital Workflows
May 26, 2022
Keith Kirkpatrick
Industry News
ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions
Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
AI Platforms
,
Enterprise Software, & Digital Workflows
May 23, 2022
Keith Kirkpatrick
Industry News
The Impact of Vocal Tones on Persuasiveness
Recent Study Could Have Implications for How to Handle CX Interactions
Enterprise Software, & Digital Workflows
May 20, 2022
Keith Kirkpatrick
Industry News
Declining Retail Sales Should Not Mean Abandoning CX Efforts
Tactics for Retailers to Remember as Walmart and Target Suffer from Declining Consumer Spending
May 17, 2022
Keith Kirkpatrick
Industry News
Creating a Boutique Experience to Improve CX
New Techniques Around Engagement, Technology and Exclusivity Drive Loyalty and Brand Evangelism
Ecosystems, Channels, & Marketplaces
May 17, 2022
Keith Kirkpatrick
Industry News
We Are Working – Really!
Techniques for Managing the Perception That Workers Are Not Serving Customers
May 13, 2022
Keith Kirkpatrick
Industry News
Reducing Customer Effort to Improve CX and Loyalty
Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Enterprise Software, & Digital Workflows
May 9, 2022
Keith Kirkpatrick
Industry News
Providing Better CX for Seniors
Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Enterprise Software, & Digital Workflows
,
Intelligent Devices
April 28, 2022
Keith Kirkpatrick
Industry News
Improving CX and Support via SMS
Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Ecosystems, Channels, & Marketplaces
,
Enterprise Software, & Digital Workflows
Previous
Page
1
…
Page
42
Page
43
Page
44
Page
45
Page
46
…
Page
51
Next
Welcome to The Futurum Group
Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library
Thank you, we received your request, a member of our team will be in contact with you.