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What we do
Business Economic Value
Data & Intelligence
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What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
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Enterprise Applications
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News and Insights
The Futurum Network
Insights
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Futurum Labs Research Library
Industry News
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Technology Insights
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
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The 5G Factor
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Author:
Keith Kirkpatrick
September 6, 2022
Keith Kirkpatrick
Industry News
Improving CX Via Captive Portals
Providing Landing Pages or Portals When Visitors Connect to Wi-Fi Hotspots Creates a Data-Gathering Opportunity
Channels & Go-to-Market
September 1, 2022
Keith Kirkpatrick
Industry News
Improving the Onboarding Process to Improve CX
Identify Customers Who Need Onboarding Help and Provide More Information When and Where Needed
CIO Insights
,
Enterprise Applications
August 31, 2022
Keith Kirkpatrick
Industry News
Building a CX Team for Success
Organizations Can Take Inspiration from the Structure and Roles of Winning Sports Teams
Enterprise Applications
August 29, 2022
Keith Kirkpatrick
Industry News
Best-of-Breed versus Single Vendor Software
Both Models Offer Pros and Cons for CX System Purchasers, Who Should Weigh Several Factors Before Buying
Data Management & Analytics
August 22, 2022
Keith Kirkpatrick
Industry News
Demystifying the CX Technology Stack
Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Channels & Go-to-Market
,
CIO Insights
,
Data Management & Analytics
,
Enterprise Applications
August 18, 2022
Keith Kirkpatrick
Industry News
Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX
Amdocs Customer Engagement Solution for CSPs Benefits Both Contact Center and Retail Store Workers and Customers
CIO Insights
,
Enterprise Applications
August 15, 2022
Keith Kirkpatrick
Industry News
Enticing Customers to Provide Feedback
Efforts to Seek Customers’ Opinions Should Be Well-Timed and Clear About What Customers Can Gain
CIO Insights
August 2, 2022
Keith Kirkpatrick
Industry News
Using Employee Advocacy to Support CX Efforts
Employees, Like Customers, Can Spread Good Word-of-Mouth, but Firms Should Create Guidelines
Enterprise Applications
July 19, 2022
Keith Kirkpatrick
Industry News
Using Callbacks to Improve CX and Drive Revenue
Companies Also Can Employ the Technology to Match the Right Agent to the Right Customer Issue
Enterprise Applications
July 18, 2022
Keith Kirkpatrick
Industry News
Using Clear Policies to Drive Better CX
Avoid Making Rules That Confuse Customers, Create Friction, and Introduce Enmity
Enterprise Applications
July 14, 2022
Keith Kirkpatrick
Industry News
Reducing Noise to Elevate Voice Interaction CX
Multiple Measures for Mitigating Miscommunication and Misunderstanding
Enterprise Applications
July 13, 2022
Keith Kirkpatrick
Industry News
Managing In-Store Ambience to Support Good CX
Environmental Factors Like Temperature, Humidity, Scent, and More Affect Shoppers and Employees
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