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Author: Keith Kirkpatrick

Restaurant menu hacks and customization
Keith Kirkpatrick

Managing Menu Hacks to Ensure Efficiency and Good CX

Allowing Too Much Customization Can Hurt Restaurants and Their Employees
Background noise reduction for customer service
Keith Kirkpatrick

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

AI Technology Offers One Method for Suppressing Noise on Both Ends of a Call
Customer authentication telecommunications
Keith Kirkpatrick

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
Keith Kirkpatrick

Creating Compelling Customer Experiences to Entice People to Attend In-Person Events

Scheduling, Cost, Convenience, and Competition Are Among the Factors to Consider
CX recession strategies
Keith Kirkpatrick

Using CX as a Strategy for Managing Economic Downturns

AI, Automation, and Customer Retention Activities Could Help Businesses Weather Bad Times
Telecommunications customer feedback
Keith Kirkpatrick

Providing Real-Time Feedback to Improve CX

Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions
Pricing and customer experience
Keith Kirkpatrick

Using Pricing Strategies to Influence CX

Pricing Remains Important to Customers, but Companies Have Flexibility in How They Use It
Customer data platforms
Keith Kirkpatrick

Leveraging CDPs to Turn Customer Data into Action

Customer Data Platforms Unify Data into an Always Current, Single Source of Truth
Social listening for better customer experience
Keith Kirkpatrick

How Social Listening Can Improve CX

Brands Using Social Listening Can Assess Advertising Campaign Effectiveness, Identify Social Influencers, and More
Customer support for product design problems
Keith Kirkpatrick

Mitigating Product Design Issues with CX

Simply Acknowledging Problems Customers Are Having and Keeping Them Updated Goes a Long Way
Limiting negative customer experiences
Keith Kirkpatrick

Reducing Negative Peaks to Improve CX

AI Technology Provides One Path to Finding and Limiting Bad Experience in the Customer Journey
Managing customer complaints
Keith Kirkpatrick

Managing Customer Complaints Effectively and Efficiently

Deal with Issues, Even Those Resulting from Customer Ignorance, Quickly and with Empathy
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