Oracle Announces New AI Capabilities in Oracle Fusion Cloud CX

Keith Kirkpatrick, Research Director with The Futurum Group, covers new AI features being embedded into Oracle Fusion Cloud CX with the goal of helping workers improve efficiency and engagement levels across sales, marketing, and support.
SAP’s Strong Q1 2024 Revenue Driven by Cloud and Business AI Demand

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SAP’s Q1 2024 earnings and discuss the continuing impact of the company’s focus on migrating customers to its cloud-based ERP system.
Enterprising Insights, Episode 22 – Zendesk and Avaya Analyst Day Recaps

In this episode Keith Kirkpatrick discusses the news coming out of the Zendesk and Avaya Analyst Days, focusing on new product enhancements around AI, corporate strategy, and automation.
Adobe Announces Firefly Image 3 Model and Photoshop Enhancements

Keith Kirkpatrick, Research Director with The Futurum Group, covers Adobe’s beta release of Firefly Image 3 Foundation Model and a new beta version of Photoshop, which includes new features and capabilities.
SAP Announces RISE with SAP Add-On Packages for SAP S4/HANA Migration

Keith Kirkpatrick, Research Director at The Futurum Group, covers the new RISE with SAP add-on packages for finance and supply chain modernization, which are designed to aid in the migration to SAP’s S4/HANA cloud ERP.
Incorporating Generated Images into Adobe’s Firefly Model

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Adobe’s incorporation of generated images used to train their Firefly model and discuss the implications for Adobe and the larger generative AI image market as a whole.
Enterprising Insights, Episode 21- Google Cloud Next Recap and Industry News

In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of Google Cloud Next, focusing on new product enhancements around AI, workspace, and security.
Zendesk Unveils Comprehensive CX and Workforce Engagement Solution

Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s announcement of a comprehensive CX and EX offering that is powered by AI and designed to improve efficiency and productivity for workers and customers.
Google Cloud Next: My Four Key Takeaways

Keith Kirkpatrick, Research Director with The Futurum Group, covers Google’s Workspace-related announcements from Google Cloud Next and discusses the impact of these enhancements on workers’ and Google’s strategy.
Microsoft Announces New Pricing for Dynamics 365 Customers

Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s Dynamics 365 price increases and discusses the factors that may be influencing the enterprise software vendor’s pricing strategy.
Future-Ready Company Cultures: HR Tech & Culture Intelligence

In this episode of The Futurum Tech podcast, Semos Cloud’s CTO Saso Ivanovski discusses the technological advances in HR Tech and the evolution of employee experience, and explains how Culture Intelligence will shape the future of HR landscapes.
Salesforce Announces Public Sector Einstein 1 for Service

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Public Sector Einstein 1 for Service, which is designed to address the productivity, efficiency, and data needs of government and public agency organizations.
