Author: Keith Kirkpatrick

Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Preapproved Content Matched to Prompt Inputs Eliminates Risk of Incorrect Responses
Internal Pre-Campaign Research and Social Listening Could Have Informed Bud Light’s Advocacy Strategy
DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Consistency, Cultivation, and Curation Are Key to CX Success
Requirements and Tips for Deploying Effective Recommendations
WayMap Mobile App Provides an Indoor and Outdoor Navigation Solution Without Beacons or Wi-Fi
Tools and Techniques to Extract Hidden CX Insights
Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
Tools and Techniques to Improve Customer Convenience and CX
Companies Need to Fully Explain the Value to the Customer of Restrictive Policies
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content

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