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What we do
Business Economic Value
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What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Artificial Intelligence Devices
Channels and Go-to-Market
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Insights
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Signal65
Six Five Media
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Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
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The Main Scoop
™
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Author:
Keith Kirkpatrick
May 4, 2023
Keith Kirkpatrick
Industry News
LivePerson Launches Generative AI Products and Tools
Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Artificial Intelligence Software and Tools
,
Enterprise Applications
May 3, 2023
Keith Kirkpatrick
Industry News
Creative Virtual Using Vectorization to Limit ChatGPT Hallucination
Preapproved Content Matched to Prompt Inputs Eliminates Risk of Incorrect Responses
Artificial Intelligence Software and Tools
,
Channels & Go-to-Market
April 28, 2023
Keith Kirkpatrick
Industry News
The Pitfalls of Leaning into DEI Issues without Conducting Customer Research
Internal Pre-Campaign Research and Social Listening Could Have Informed Bud Light’s Advocacy Strategy
CIO Insights
April 24, 2023
Keith Kirkpatrick
Industry News
Survey Finds Consumers Are Wary of Generative AI
DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Artificial Intelligence Software and Tools
,
CIO Insights
April 20, 2023
Keith Kirkpatrick
Industry News
Driving Customer Utilization and Engagement with Communities
Consistency, Cultivation, and Curation Are Key to CX Success
Enterprise Applications
April 19, 2023
Keith Kirkpatrick
Industry News
Improving Personalization and Convenience Via Next-Best Action Support
Requirements and Tips for Deploying Effective Recommendations
Artificial Intelligence Software and Tools
,
Channels & Go-to-Market
April 15, 2023
Keith Kirkpatrick
Industry News
Navigating to a Better CX Via Inclusive Wayfinding Technology
WayMap Mobile App Provides an Indoor and Outdoor Navigation Solution Without Beacons or Wi-Fi
Channels & Go-to-Market
April 12, 2023
Keith Kirkpatrick
Industry News
Leveraging Support Ticket Data to Improve CX
Tools and Techniques to Extract Hidden CX Insights
Artificial Intelligence Software and Tools
,
Enterprise Applications
April 6, 2023
Keith Kirkpatrick
Industry News
Applying Technology to Support Better B2B Interactions
Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
Enterprise Applications
April 3, 2023
Keith Kirkpatrick
Industry News
Serving Financial Services Customers More Efficiently and Effectively
Tools and Techniques to Improve Customer Convenience and CX
March 20, 2023
Keith Kirkpatrick
Industry News
Despite Customer Anger, HP Stands by Its Cartridge Authentication System
Companies Need to Fully Explain the Value to the Customer of Restrictive Policies
CIO Insights
March 8, 2023
Keith Kirkpatrick
Industry News
Salesforce Announces Einstein GPT
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
Artificial Intelligence Software and Tools
,
Enterprise Applications
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