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Author: Keith Kirkpatrick

Keith Kirkpatrick

Grammarly Incorporates Generative AI to Improve Workflow and Productivity

New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Keith Kirkpatrick

Zendesk Announces New AI Intelligence Layer to Power Seamless Interactions

Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
Keith Kirkpatrick

Data Flexibility Drives Customer Targeting, Insights for The Washington Post

Case Study Provided by CDP Vendor ActionIQ Underscores Value of Partnership and Scalability
Keith Kirkpatrick

SugarCRM Enterprise Release Features New User Experience Improvements

Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
Keith Kirkpatrick

Salesforce Introduces Generative AI-Enabled Version of Tableau

Tableau GPT Creates “Easy Button” for AI-Powered Analytics and Visualizations
Keith Kirkpatrick

Zendesk Launches Conversational Commerce Capabilities

CX Platform Expands Partnerships with Meta and Shopify to Enable Businesses to Provide Support, Marketing, and Sales Activities within Messaging Conversations
Keith Kirkpatrick

SMB Customers Expect Fast Resolution and Digital Engagement Across Multiple Channels

Vonage Survey Illustrates That Consumers Have Similar Service Expectations for Digital Engagements, Regardless of Providers’ Size
Keith Kirkpatrick

TTEC Holdings Announces Expanded Suite of Generative AI-Enabled CX Solutions

Generative AI Tools Will Help Support Live Agent Performance Improvement
Keith Kirkpatrick

Designing Virtual Agents and Chatbots for Better Customer Engagements

TalkDesk Conversation Expert Highlights Best Practices for Virtual Agent Design
Keith Kirkpatrick

Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies

Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Webex AI product enhancements
Keith Kirkpatrick

Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers

Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Keith Kirkpatrick

LivePerson Launches Generative AI Products and Tools

Deployment of New AI Tools Includes a Focus on Customer Safety and Control
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