Author: Keith Kirkpatrick

A Combination of Tools, Training, and Engagement Can Improve the Remote Worker/Management Dynamic
Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
Training and Technology Should Be Used in Tandem to Improve CX
Increased Customer and Employee Friction May Be Necessary to Thwart Threats
Local Municipalities Must Learn from Their Commercial Counterparts
Self-Service, Automation, and Third-Party Partners Can Improve Service, But May Impact CX
Consider Multi-Factor and Voice Biometrics to Improve Security
End-to-End Interactions Allow B2B Customers to Streamline Operations
CX Starts with Quality, But Can Be Extended Through Enhanced Responsiveness
Clear Policies and Controls Can Elevate CX While Protecting Against Returns Abuse
Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way

Thank you, we received your request, a member of our team will be in contact with you.