Login

Author: Keith Kirkpatrick

ServiceNow to Acquire Task Mining Company UltimateSuite
Keith Kirkpatrick

ServiceNow to Acquire Task Mining Company UltimateSuite

Granular Visibility of Work Processes Helps to Drive Efficient Workflow Automation and Use of AI
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity.
Flexibility, Functionality, and Scalability Underpin Oracle NetSuite
Keith Kirkpatrick

Flexibility, Functionality, and Scalability Underpin Oracle NetSuite

NetSuite’s Restaurant-Focused ERP Provides a Purpose-Built Platform Backed by Industry Expertise and Experience
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the reasons why Oracle NetSuite was chosen by Hofman Hospitality Group as its ERP solution, focusing on features, industry experience, and system flexibility.
Salesforce Announces Updates to the Einstein 1 Platform
Keith Kirkpatrick & Mark Beccue

Salesforce Announces Updates to the Einstein 1 Platform

Data Cloud Vector Database and Einstein Copilot Search to Help Customers Surface Insights from Unstructured Data
The Futurum Group’s Keith Kirkpatrick and Mark Beccue cover Salesforce’s updates to the Einstein 1 platform, focusing on the increased capabilities provided to Salesforce users and how this offering sits within the larger AI ecosystem.
Salesforce and Apple Partner to Improve Mobile Engagements
Keith Kirkpatrick

Salesforce and Apple Partner to Improve Mobile Engagements

New Partnership to Drive More Personalization, Less Friction, and Great Efficiency with Mobile Experiences
Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences.
Enterprising Insights: Episode 6 – SaaS Pricing Trends
Keith Kirkpatrick & Mark Beccue

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI has and will have on pricing models in the future.
Microsoft Announces GA Date for Dynamics 365 Finance Premium
Keith Kirkpatrick

Microsoft Announces GA Date for Dynamics 365 Finance Premium

New Extended Planning and Analytics Capabilities Will Be Available on December 31
Keith Kirkpatrick, Research Director at The Futurum Group, covers Microsoft’s announcement of new financial planning and analytics tools within Dynamics 365 Finance, and the availability of a premium license targeting CFOs.
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
Keith Kirkpatrick

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

CSP’s Services Division Brings Together Multiple Partners and Technologies to Support New Customer Journeys and Shopping Experiences
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free autonomous experiences.
Microsoft Unveils New Copilot Features in Dynamics Business Central
Keith Kirkpatrick

Microsoft Unveils New Copilot Features in Dynamics Business Central

Use of Analytics-Based and Generative AI May Help SMB and Mid-Market Companies Retain Employees
Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform.
IBM Announces New Quantum Processor and IBM Quantum System Two
Keith Kirkpatrick

IBM Announces New Quantum Processor and IBM Quantum System Two

New Quantum Computing Hardware Announcements, Qiskit Feature Enhancements, and Extended Quantum Roadmap Helping to Advance the Era of Quantum Utility
Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and a 10-year quantum roadmap.
Delivering Personalized Outreach via Dynamics 365 Customer Insights
Daniel Newman & Keith Kirkpatrick

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the ways in which organizations must engage with customers to create personalized, curated journeys that meet their needs and exceed their expectations.
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
Daniel Newman & Keith Kirkpatrick

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the automated generation of content, the surfacing of insights, and the creation of recommended actions, all without switching applications or interrupting a typical workflow.
TTEC Launches Two AI Solutions
Mark Beccue & Keith Kirkpatrick

Artificial Intelligence (AI) in the Enterprise – Decision Maker IQ Survey Dashboard

This study seeks to uncover the current state, vendor & product preferences (e.g., NPS/sentiment/brand satisfaction), and near-term (12 months) buying plans for Artificial Intelligence (AI) within the Enterprise. There are 159 vendors rated by our decision maker panel in this survey. This survey was conducted in Q4 2023 and will be updated every six months (next publication targeted for Q3 2024). Assumptions: Enterprises are either outsourcing AI or they are building in-house capabilities and expertise. Method: Online Survey. Timeframe: October 2024 was fielded in Q4 2023 between the week of September 25th and October 2nd, 2023. Line of Questioning (LOQ): Created and vetted by two expert Futurum Group AI analysts and a survey specialist. Responses: Reviewed and qualified by two expert Futurum Group AI analysts and a survey specialist. N = 1,009 (sample size). Geography – United States, Canada, United Kingdom, Germany, France (translated for local language and spend offered in local currency – USD, GBP, EURO).
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.