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Author: Keith Kirkpatrick

OpenText Q3 Driven by Strength in Cloud and Annual Recurring Revenue
Daniel Newman & Keith Kirkpatrick

OpenText Q3 Driven by Strength in Cloud and Annual Recurring Revenue

Q3 FY 2024 Revenue Reached $1.4 Billion, Up 16.3% YoY
The Futurum Group’s Daniel Newman and Keith Kirkpatrick share their insights on OpenText’s strong Q3 fiscal 2024 earnings.
Tableau Conference 2024 – Key Insights and Learnings
Keith Kirkpatrick

Tableau Conference 2024 – Key Insights and Learnings

Visualizing a Sharper Message to the Market, Partners, and Core Users
Keith Kirkpatrick, Research Director with The Futurum Group, discusses Tableau Conference 2024 and provides his take on the company’s strategy for moving ahead in a competitive and evolving market for data visualization software.
Oracle Analyst Summit – Key Takeaways and Future Directions
Keith Kirkpatrick

Oracle Analyst Summit – Key Takeaways and Future Directions

The ERP Giant Is Leaning into AI and Healthcare
Keith Kirkpatrick, Research Director with The Futurum Group, discusses Oracle’s focus on customer experience (CX) enhancements within its Fusion Cloud CCX Suite, as well as the company’s further penetration into the healthcare space.
Manage Field Service Software
Keith Kirkpatrick

Market Insight Report: Field Service Software

Our latest report, Market Insight Report: Field Service Software, discusses how field service software can drive greater operational efficiency and ensure tasks are completed with precision.
Navigating the CX Maturity Journey with Customer-Centric Excellence
Keith Kirkpatrick

Navigating the CX Maturity Journey with Customer-Centric Excellence

In this episode, Keith Kirkpatrick speaks with Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo a digital transformation.
Prioritizing EX and CX Via Digital Transformation and AI
Keith Kirkpatrick

Prioritizing EX and CX Via Digital Transformation and AI

In our latest research brief, Prioritizing EX and CX Via Digital Transformation and AI, done in partnership with GoTo, we explore the value proposition of such a transformation, the challenges faced by mid-market and SMBs, best practices for modernization initiatives, and the key considerations when selecting vendors to enable successful digital transformations of contact centers.
Avaya Continues Business Momentum, Crystalizes Messaging and Strategy
Keith Kirkpatrick

Avaya Continues Business Momentum, Crystalizes Messaging and Strategy

CX Provider Focusing on Delivering Innovation Without Disruption
Keith Kirkpatrick, Research Director at The Futurum Group, covers the messaging and insights from Avaya’s industry analyst summit and discusses the challenges and opportunities the company will face in a competitive marketplace.
Microsoft Q3 FY 2024 Earnings: Revenue Up 15% Year over Year
Daniel Newman & Keith Kirkpatrick

Microsoft Q3 FY 2024 Earnings: Revenue Up 15% Year over Year

Revenue from Azure, Cloud, and Productivity and Business Processes Display Healthy Growth
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Microsoft’s Q3 FY 2024 earnings and discuss how the company is balancing functionality and pricing to deliver innovation and customer satisfaction.
ServiceNow Posts Strong Q1, Driven by Big Deals and Subscriptions
Daniel Newman & Keith Kirkpatrick

ServiceNow Posts Strong Q1, Driven by Big Deals and Subscriptions

Generative AI-Powered Workflows Are Helping to Fuel Performance Across All Key Business Areas
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q1 2024 earnings and discuss how the company has successfully leveraged generative AI across its platform to drive revenue growth.
Alphabet Earnings Analysis: Navigating AI and Cloud Computing
Steven Dickens & Keith Kirkpatrick

Alphabet Earnings Analysis: Navigating AI and Cloud Computing

Google Announces Q1 2024 Earnings, Powered by Revenue Gains across Cloud, Advertising, AI, and Search
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s Q1 2024 earnings and discuss how the company’s innovations across cloud, workflows, and AI are helping it to drive success.
Oracle Announces New AI Capabilities in Oracle Fusion Cloud CX
Keith Kirkpatrick

Oracle Announces New AI Capabilities in Oracle Fusion Cloud CX

New Features Designed to Improve CSAT, Increase Productivity, and Accelerate Deal Cycles
Keith Kirkpatrick, Research Director with The Futurum Group, covers new AI features being embedded into Oracle Fusion Cloud CX with the goal of helping workers improve efficiency and engagement levels across sales, marketing, and support.
SAP’S Strong Q1 2024 Revenue Driven by Cloud and Business AI Demand
Daniel Newman & Keith Kirkpatrick

SAP’s Strong Q1 2024 Revenue Driven by Cloud and Business AI Demand

Though SAP Missed Analysts’ Bottom-Line Expectations, Its Core Business Remains Strong
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SAP’s Q1 2024 earnings and discuss the continuing impact of the company’s focus on migrating customers to its cloud-based ERP system.
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