Author: Keith Kirkpatrick

Partnerships Will Benefit Vendors and End Customers by Providing Choice and Options
Keith Kirkpatrick, Research Director with The Futurum Group, covers ServiceNow’s partnership announcements made at Knowledge 2024 and discusses how these agreements dovetail with larger trends in the market, and how customers will benefit.
ServiceNow’s Knowledge 2024 Announcements Focused on Delivering AI, Streamlined Workflows, Vertical Solutions, and More Efficiency to Enterprises
Keith Kirkpatrick, Research Director with The Futurum Group, covers several announcements from ServiceNow’s Knowledge 2024 conference, focusing on the incorporation of AI, streamlined workflows, vertical solutions, and driving more efficiency.
In our latest research brief, How Manufacturing Organizations Drive Business Impact from Digital Transformation, which is authored by The Futurum Group in collaboration with SAP, we address the challenges affecting manufacturing organizations that are trying to enact digital transformation plans, the transformation strategies that are driving change within manufacturing organizations, and the value of implementing a cloud-based, enterprise-grade business platform such as SAP’s S4/HANA Cloud and Business Technology Platform.
In this eBook, Enhancing Employee Experience with Logitech's AI-Enabled Features, we explore how Logitech leverages artificial intelligence (AI) to transform conference cameras into intelligent devices to improve meeting experiences, focusing on improving participant equity, engagement, and overall audiovisual experience.
Survey Finds AI Is Influencing the Way People Work, Lead, and Hire
Keith Kirkpatrick, Research Director with The Futurum Group, covers the Microsoft 2024 Work Trend Index Report, which looks at the growing use of AI skills in today’s workplaces and the need for enterprise-led training and education.
In this episode of Enterprising Insights, host Keith Kirkpatrick discusses Tableau Conference 2024, as well as recent earnings news from major enterprise application vendors.
Steven Dickens, VP and Practice Lead, and Keith Kirkpatrick, Research Director, at The Futurum Group, share their insights on a new partnership between SAP and IBM, which is designed to revolutionize ERP via AI.
Solution Enables AI Models to Leverage Salesforce Knowledge and Third-Party Resources
Keith Kirkpatrick, Research Director with The Futurum Group, covers Unified Knowledge for Einstein for Service, which is designed to expand the amount of data upon which Einstein Copilot can act upon to improve customer service inquiries.
Research Director Keith Kirkpatrick discusses the Oracle Analyst Summit, a survey on the changing nature of service organizations from Salesforce, and brief commentary on the plethora of earnings announcements from SaaS vendors.
Growth Powered by Rising Revenue in Communications and Segment Businesses
The Futurum Group’s Daniel Newman and Keith Kirkpatrick share their insights on Twilio’s Q1 2024 earnings and discuss the elements that the company must address to move forward in the year ahead.
Q3 FY 2024 Revenue Reached $1.4 Billion, Up 16.3% YoY
The Futurum Group’s Daniel Newman and Keith Kirkpatrick share their insights on OpenText’s strong Q3 fiscal 2024 earnings.
Visualizing a Sharper Message to the Market, Partners, and Core Users
Keith Kirkpatrick, Research Director with The Futurum Group, discusses Tableau Conference 2024 and provides his take on the company’s strategy for moving ahead in a competitive and evolving market for data visualization software.

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