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Author: Alex Gaw

CRM gap between perception and reality
Alex Gaw

Validity Report: Confidence in CRM Does Not Match Reality

CRM Data Once Thought Good Turned Out to Be of Poor Quality, Costing Sales
customer experience acquisitions and funding
Alex Gaw

M&A Update: Funding for AI-Related Tech and New Acquisitions

Uniphore Celebrates Phenomenal Win; Meta Meets Its Match; and Perceptyx Welcomes New Partner
Shopping center in France
Alex Gaw

ISC-CX Partners with Properties Manager Neinver

Retail CX Solutions to Optimize Shopping Experience for Europe’s Second Largest Outlet Operator
research reports
Alex Gaw

New CX Research Reports Focus on Consumers, Brands, and Employers

Reports From Merkle, Resonate, Redpoint Global, Qualtrics, and Broadridge Focus on Consumer Data Privacy, Three New Consumer Groups in 2022, Brand Loyalty, Flexible Work, and the Need for Improved CX
Artificial people
Alex Gaw

Soul Machines Raises $70 Million for Pioneering Work in Digital People

New Funding Led by SoftBank Will Go Into Further Research on Digital Brain Technology
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
Singapore CX
Alex Gaw

New Center for XM Innovation to Be Built in Singapore

SAP and Qualtrics Collaborate to Advance the Field of Experience Management
Alex Gaw

Adobe Launches New Mobile Capabilities in Journey Optimizer

Mobile Features Will Allow Brands to Connect With Customers Anywhere
Alex Gaw

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

The Combined Organization Will Reach Millions of Organizations and Patients
Alex Gaw

New Reports Address an Array of Present-Day CX Issues

Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Alex Gaw

Notable CX Acquisitions and Fresh Funding in the First Week of February

Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
Alex Gaw

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

The Microsoft AI Leader Brings Vast Experience to Her New Role
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