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Tag: Travel & Hospitality

Airline automated customer support
Keith Kirkpatrick

Frontier Airlines Eliminates Live Agent Customer Support

The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
Airline customer experience
Sherril Hanson

Airlines Work on Digital Transformation and the Wow Factor

Passengers Still Want the Basics – Simple and Smooth Travel
Travel and hospitality customer experience
Sherril Hanson

Realistic CX Expectations Are Key to Return to Travel

A Smooth and Uneventful Trip with a Few Wow Moments Not Necessarily Delivered Through the CX Technology Stack
Travel and hospitality employee experience
Sherril Hanson

Travel & Hospitality Still Struggling with Labor Gap

Employee Experience Technologies Can Help with Recruitment and Retention
Hotel customer experience
Sherril Hanson

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Digital engagement in travel and hospitality
Sherril Hanson

Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies

Research from Verint and Emplifi Demonstrates Importance of Digital Communication and Social Media Channels
Travel personalization
Sherril Hanson

Redpoint Global Finds Room for Improvement in Travel Personalization

Research Points to Customer Satisfaction Issues and Ineffective Personalization
CX travel and hospitality products and customers
Sherril Hanson

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
travel experience personalization
Sherril Hanson

Personalization in Travel & Hospitality

The Post-Pandemic Rise in Different Experience Types and Evolving Travel Personas Spurs Companies to Dig Deeper into Personalization
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
Sherril Hanson

Hotel Employee Engagement and Retention Continues to Be a Challenge

New Research Reveals that More than Half of Worldwide Hotel Employees Are Considering a Job Change in 2022
Sherril Hanson

Conversational Bots for CX in Travel & Hospitality

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