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Tag: Surveys

Alex Gaw

New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data

Topics Include B2B, HR and EX, IT and CX, UK Shopper Coupons, and EX Investments
Keith Kirkpatrick

Survey Finds Consumers Are Wary of Generative AI

DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Alex Gaw

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
Sherril Hanson

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation

Companies are Moving in the Right Direction with Strategic Priorities on Integrated CX Platforms and EX Improvements
Sherril Hanson

Government Employees Burned Out from Workload and Staffing Shortages

Experience Efforts at Government Agencies Must Extend to Employees
Alex Gaw

New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab

Topics Include Customer Rewards, CX Investments in Financial Services, and Employee Recognition
Adobe digital economy survey
Alex Gaw

The Digital Economy Spurs New Expectations and Opportunities

Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
CX surveys and research studies
Alex Gaw

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
Customer engagement research
Sherril Hanson

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

Twilio Releases Research on Personalization, Data Privacy and Trust
Retailer mobile apps survey
Alex Gaw

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
Perceptyx study on employee listening
Sherril Hanson

Companies Still Investing in Employee Listening Programs

Perceptyx Research Shows Economic Downturn Is Not Dampening Interest
CX surveys and research studies
Alex Gaw

New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC

New Research from Execs In The Know, Braze, Clootrack, Telus Int’l, and PwC
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