LOUISVILLE, Colo.–(BUSINESS WIRE)–Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer for the second year in a row.
“Customers rely on Alchemer to deliver a wide range of data collection channels, strong dashboard analytics, and streamlined integration with multiple third-party applications,” said David Roberts, CEO of Alchemer. “Our solution provides rapid speed to value. Customers are able to easily configure the platform to their specific use case with little to no IT involvement, meaning organizations can collect and act on feedback from customers and employees almost immediately.”
Gartner defines a voice of the customer (VoC) application as one that integrates feedback collection, analysis, and action into a single interconnected platform that helps understand and improve the customer experience.1 Alchemer was recognized for its Ability to Execute and Completeness of Vision.
To view a complimentary copy of the 2021 Gartner Magic Quadrant for Voice of the Customer, visit here.
Gartner Disclaimer:
1Gartner, “Magic Quadrant for Voice of the Customer,” 29 November 2021, Jim Davies, Ed Thompson
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About Alchemer
Alchemer (formerly SurveyGizmo) transforms customer and employee feedback into operational gold to create customer-centric organizations. Alchemer provides an enterprise feedback platform that enables businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.
For more information about Alchemer visit Alchemer.com.
Contacts
Connect Marketing
Sherri Walkenhorst
sherriw@connectmarketing.com
(801) 373-7888
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
