Freshdesk enables Neosensory to make product improvements faster and realize improvements to ticket closure rates and improved response times

Cloud Data Marketplace to Empower Business Users with Greater Access to Trusted Data & Analytics

WorkForce Software’s end-users’ evaluation and feedback earn the company the #1 leader position for Best Workforce Management – Enterprise (WFM) recognizing their innovative capabilities and modern workforce management product features

Leading laboratory instruments and solutions company chooses Forsta’s customer experience platform

A new national survey of B2B marketing and sales leaders found trust is a key issue when it comes to collaboration, yet there was a positive shift in the relationship between the two departments due to the increased attention on customer experience during the pandemic. treetree, a prominent women-led B2B marketing agency, commissioned the study in collaboration with PATH, a data-driven research and business management firm.

Strong revenue and profit growth follows a strong second quarter and underscores demand for AI solutions that deliver holistic customer insights

Latest release delivers automation, self-service, self-help and engagement capabilities to empower and engage remote workers

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth

In a follow-up to previous research, [24]7.ai found that customer experience has not significantly improved, and many digital transformations have stalled.

The global fashion retailer chooses Kibo for its robust testing capabilities and speedy implementation

The move will enhance businesses’ ability to fulfill their brand promise through better communication with customers

Findings from a Phrasee survey reveal brand voice is coming of age as technology, culture and mindsets evolve