Latest Industry News
Featured Insights
Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Vonage SMS and Vonage Verify APIs power secure customer connections through all stages of the loan process
New online analysis tool enables organizations to easily see the value created by a modern, omnichannel CCM solution
Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience
The wholesaler known for providing exceptional customer experience uses Bright Pattern Contact Center software for omnichannel customer experience in Latin America
New Framework Enables Employers to Understand and Respond to the Evolving Expectations of Today’s Employees
Company’s Customers Can Access Engagement and Performance Tools Through Teams
Leading Communications Platform-as-a-Service provider partners with customer journey software pioneer to boost carrier and telephony platform agnostic SaaS solution with smart workflows and insights that empower product managers, marketers and contact center teams
IHiS is one of the first organisations to use Qualtrics’ new data centre in Singapore
Amit Gupta brings extensive technology and AI experience to Alida
Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
The partnership is committed to empowering customers with advanced technologies for industry workflows automation and CRM.
Customers can now leverage unified data to personalize customer experiences across channels.
CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions
By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the “work from home” world
Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth
NICE Enlighten AI enables in-the-moment complaint management, remediation and mitigation by automating the analysis of every interaction through voice and digital channels
