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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

Ray Wang, Research Director with The Futurum Group shares his insights on Micron’s Q3 earnings and company’s strong performance amid record-high DRAM and data center revenue.
Jack Huynh, SVP and GM at AMD, joins the Six Five On The Road to discuss AMD's innovative strides in AI PCs, Ryzen, and next-gen personal computing, spotlighting COMPUTEX announcements.
David Nicholson, Keith Townsend, and Matt Kimball join the Six Five to discuss HPE's advancements in hybrid cloud at HPE Discover 2025, focusing on control, cost, and flexibility. A deep dive into how these initiatives are reshaping enterprise cloud strategies.

Latest Research

Latest Insights

Synopsys Strengthens AI and Multi-Die Design Capabilities with Samsung

Synopsys Strengthens AI and Multi-Die Design Capabilities with Samsung

Strengthened Partnership with Samsung Foundry Yields Major Advances in HBM3, EDA Flows, and IP on SF2 and SF2P Nodes
Ray Wang, Research Director at Futurum, shares his insights on Synopsys and Samsung’s expanded collaboration to fast-track AI and multi-die chip design using certified flows,…
Micron Technology Q3 FY 2025 Earnings Show Strong Data Center and HBM Growth

Micron Technology Q3 FY 2025 Earnings Show Strong Data Center and HBM Growth

Ray Wang, Research Director with The Futurum Group shares his insights on Micron’s Q3 earnings and company’s strong performance amid record-high DRAM and data center…
AI PCs, Ryzen, and the Next Frontier in Personal Computing - Six Five On The Road

AI PCs, Ryzen, and the Next Frontier in Personal Computing – Six Five On The Road

Jack Huynh, SVP and GM at AMD, joins the Six Five On The Road to discuss AMD’s innovative strides in AI PCs, Ryzen, and next-gen…
Six Five Live at HPE Discover | Rethinking Hybrid Cloud: Control, Cost, and Flexibility

Six Five Live at HPE Discover | Rethinking Hybrid Cloud: Control, Cost, and Flexibility

David Nicholson, Keith Townsend, and Matt Kimball join the Six Five to discuss HPE’s advancements in hybrid cloud at HPE Discover 2025, focusing on control,…
The Six Five Pod | EP 265: Will AI Take Your Job? Plus Intel’s Quiet Transformation & AMD’s Opportunity in the AI Chip Race

The Six Five Pod | EP 265: Will AI Take Your Job? Plus Intel’s Quiet Transformation & AMD’s Opportunity in the AI Chip Race

On episode 265 of The Six Five Pod, Patrick Moorhead and Daniel Newman, hosts of the Six Five podcast, dive into the latest tech news…
Transforming Workplace Experiences with Logitech + Microsoft - Six Five Media Webcast

Transforming Workplace Experiences with Logitech + Microsoft – Six Five Media Webcast

In this episode of The Six Five Media webcast, Logitech’s Rishi Kumar and Microsoft’s Sandhya Rao discuss the new meeting technologies announced at their respective…

NEWS BY INDUSTRY

Vonage SMS and Vonage Verify APIs power secure customer connections through all stages of the loan process
New online analysis tool enables organizations to easily see the value created by a modern, omnichannel CCM solution
Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience
The wholesaler known for providing exceptional customer experience uses Bright Pattern Contact Center software for omnichannel customer experience in Latin America
New Framework Enables Employers to Understand and Respond to the Evolving Expectations of Today’s Employees
Company’s Customers Can Access Engagement and Performance Tools Through Teams
Leading Communications Platform-as-a-Service provider partners with customer journey software pioneer to boost carrier and telephony platform agnostic SaaS solution with smart workflows and insights that empower product managers, marketers and contact center teams
IHiS is one of the first organisations to use Qualtrics’ new data centre in Singapore
Amit Gupta brings extensive technology and AI experience to Alida
Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
The partnership is committed to empowering customers with advanced technologies for industry workflows automation and CRM.
Customers can now leverage unified data to personalize customer experiences across channels.
CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions
By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the “work from home” world
Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth
NICE Enlighten AI enables in-the-moment complaint management, remediation and mitigation by automating the analysis of every interaction through voice and digital channels

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