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Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
UK Financial Services Regulation Set to Go into Effect on July 31
Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
Khoros Survey Finds Most Users Are Fine with a Three-Hour Window for Complaint Response, but Faster Response Could be a Competitive Differentiator
Acquired Companies Include Reward Gateway, Lifesize, and Perks Showcase
Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”
But Strong Q1 2023 Earnings and Repeat Business Rate Lessen the Impact of Low Customer Satisfaction Ranking
AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
CCaaS Provider Targets ROI-Focused Innovations, Balanced Expansion
