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Managing the Interdependent Nature of Change to Transform Patient Experience
Insight Communities Offer Timely, Actionable Data at Scale
Reports Tackle Middle Market and Salesforce, Hybrid Customer Journeys, AI for CX Champions, UK Self-Service, and Delivery Experience
Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration
Growth in Omnichannel Initiatives Is Being Driven by Shift to Digital Interactions, Customer Support Improvements, Changing Demographics, Pandemic Impacts, and the Rise of CX as a Competitive Differentiator
Employee Experience Products Continue to Launch as 1Q22 Draws to a Close
Happy Customers Include Iberostar, Teva Pharmaceuticals, Fully Promoted, and BMW Group
Digital Transformation, Omnichannel Customer Engagement, and Evolving Labor Models Are All Driving Significant Growth in the Contact Center Technology Market
The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division
Mobile Usage Numbers Are Rising, and So Are Customers’ Expectations for Experience and Satisfaction
The Deal Will Also Extend Zeta Marketing Platform Capabilities
Acquisition Will Show the “Why” Behind What Motivates Customers or Employees
