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Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Research Points to Customer Satisfaction Issues and Ineffective Personalization
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Recent Study Could Have Implications for How to Handle CX Interactions
Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
The Additions Aim to Help Companies Achieve a Better Understanding of Customers
New Oracle Unity Integration Drives More Personalized Customer Service
