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Efforts to Seek Customers’ Opinions Should Be Well-Timed and Clear About What Customers Can Gain
Retrenchment Affects Firm’s Customer Analytics and Advertising Services
Deals Benefit alice + olivia, DFS Furniture, InEight, Dilling, and Kelly-Moore Paints
Solutions Introduced foreNPS, Learning, Communications, Recognition and Payment Strategies
Three isolved Customers Find Success with Technology and Value-Added Solutions for their Employees
New Funding for Cordial and Contentsquare
Employees, Like Customers, Can Spread Good Word-of-Mouth, but Firms Should Create Guidelines
The Digital Venture Draws on Bain’s Decades of Industry Expertise
But Obstacles Get in the Way of Businesses Obtaining CX Benefits
Building Connection and Supporting Employee Recruitment Are Partnership Benefits
Wins Benefit Funds2Orgs, Induslnd Bank, Lendmark Financial, and Sanitas USA
Data Points to Increased Employee Expectations, Variation in Employee Engagement Trends, and the Successes of Using Mobile Technologies with Deskless Workers
