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Acquired Companies Include Rock Solid, 60K, TruMobility, and Woopra
Contact Center CX Enhanced by Integrating Beneficial Technologies
A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
Partners Include Saatva, Yulu Bikes, Nakheel, Mister Auto, and Swanson Health Products
Scheduling, Cost, Convenience, and Competition Are Among the Factors to Consider
The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
AI, Automation, and Customer Retention Activities Could Help Businesses Weather Bad Times
The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
New Capital Infusions Seek to Help Companies Expand and Scale Growth
Worldwide Spending on Employee Experience Software and Services Will Increase from $5.9 Billion in 2021 to $14.6 Billion by 2026
Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
