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Category (news): Customer Insights & Feedback

Sherril Hanson

QuestionPro Acquires PathosAI

Investment in AI Will Help Customers Reap the Rewards of Measuring Emotional Engagement
Sherril Hanson

5 Questions with Ellen Loeshelle, Qualtrics Director of Product Management, Intelligence Platform

Using AI For Efficiency and Scale, but with a Focus on Usability and Building Trust
Alex Gaw

New CX Research from Northridge, CX Live, Jitterbit, Telus International, and Airship

Topics Include State of CX, CX Investment in the Middle East, Automation and CX, Bias in AI Algorithms, and Mobile App Benefits
Alex Gaw

New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto

Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
Sherril Hanson

Real-Time Engagement Builds a Better Patient Experience

Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Alex Gaw

New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data

Topics Include B2B, HR and EX, IT and CX, UK Shopper Coupons, and EX Investments
Keith Kirkpatrick

The Pitfalls of Leaning into DEI Issues without Conducting Customer Research

Internal Pre-Campaign Research and Social Listening Could Have Informed Bud Light’s Advocacy Strategy
Keith Kirkpatrick

Survey Finds Consumers Are Wary of Generative AI

DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Alex Gaw

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
Sherril Hanson

Khoros Announces Trustpilot Integration and Cerby Partnership

Both Link-Ups Focus on Supporting Social Media and Reviews
Alex Gaw

New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab

Topics Include Customer Rewards, CX Investments in Financial Services, and Employee Recognition
Adobe digital economy survey
Alex Gaw

The Digital Economy Spurs New Expectations and Opportunities

Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
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