Access the Market Study: 2023 State of the Market – Enterprise Calling

Overview:

A year-in-review summary of the enterprise calling market from an analyst, vendor, and enterprise perspective

Enterprise Calling is in the process of a massive consolidation as just four vendors – Cisco, Avaya, Mitel/Unify, ALE [will soon] control the majority of on-premises licenses and hold the greatest opportunity for theses leagcy licenses as they migrate s to the cloud calling. Vendors without these huge on-premises bases will still thrive, but for other reasons (Microsoft’s success being the best example). – Microsoft, Zoom, GoTo, Dialpad, 8×8, and Intermedia have differentiated value propositions, and the benefit of just being natively cloud-based versus many of the legacy vendors who never really made the cloud conversion (but are now doing so through reselling RingCentral).

Only RingCentral stands alone having the privilege of straddling the legacy market migration through their critical partner relationships with Avaya, Mitel, Unify, and ALE, and the future market as a native cloud calling platform provider.

And most importantly, after three years of video meetings, users want and need to use enterprise-sanctioned calling services for both in-app, desk phone, and mobile phone calling.
2023 will likely shape up to be the year that defines the next 2-3 years – with new and engaging cloud calling features, blockbuster consolidation, and the final year of rationalization of those millions and millions of online meeting licenses acquired during the pandemic.

This report explores users’ wants and preferences, the market, the ranking of vendors by region, and some thoughts about 2023.

Page Count: 9

Table of Contents:

• What a Survey of the Market Says
• What the Market Intelligence Data Says
  • Ranking Vendors
• Thoughts About the 2023 Market
• About Us
  • About The Authors
  • About The Futurum Group
• Notices
  • Copyright Notice
  • License Notice
  • Limitation of Liability Notice

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