Insight Type: Industry News

December 13, 2021

Avaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement

December 10, 2021

Businesses Enhance CX Using AuxCHAT’s Interactive Messaging and Text-to-Pay Tools

December 10, 2021

CXM Firm Alida Receives New Equity Investment

December 10, 2021

Empathy Mapping for CX

December 10, 2021

HubSpot Invests $7.5 Million to Support Two Black-Led Banks

December 10, 2021

LivePerson Reports Inducement Grants Under NASDAQ Listing Rule 5635(c)(4)

December 10, 2021

CX Acquisitions Abound During Early December

December 10, 2021

Multinational Digital Customer Experience Provider ContactPoint 360 Launches Hi-tech Recruiting & Outsourcing Division Global Tech Talent to International Clients

December 9, 2021

CustomerGauge Named a Leading B2B Player in Gartner Magic Quadrant For Second Year in a Row

December 9, 2021

Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar

December 9, 2021

Attensi and SAP SuccessFactors Enter into a Strategic Partnership to Revolutionize Learning and Development

December 9, 2021

Canada’s DMV Veterinary Centers Deploys 8×8 Contact Center For Microsoft Teams To Meet Rapidly Increased Customer Demand

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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