Insight Type: Industry News

AI customer service
March 17, 2022

Ayla Networks Uses AI to Predict and Prevent Customer Problems

customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

social media for customer insights and feedback
March 16, 2022

Social Media as a Channel for Customer Insights and Feedback

irs taxpayer experience
March 16, 2022

IRS Creates Taxpayer Experience Office to Improve Taxpayer CX

e-commerce optimization
March 15, 2022

Technology Providers Launch CommX, the Commerce Experience Collective

blockchain for customer data
March 15, 2022

Leveraging Blockchain to Improve Customer Confidence in Sharing Personal Data

CX mergers and funding
March 14, 2022

M&A and Funding: Havas, System1, Sendinblue, Omnicom, Upflowy, and Tattle

corporate fake news
March 14, 2022

Managing Corporate and CX Disinformation

healthcare brand loyalty
March 14, 2022

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

cross channel cx funding
March 11, 2022

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Organizational success research
March 10, 2022

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

healthcare strategy
March 10, 2022

Unblinding Healthcare Strategy to Transform Patient Experience

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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