Insight Type: Industry News

telecom customer care
March 25, 2022

T-Mobile to Revamp Enterprise Business with New Customer Care Focus

mobile customer experience
March 25, 2022

Optimizing CX for Mobile Interactions

customer data analytics
March 24, 2022

Zeta Acquires ArcaMax to Enhance Data Cloud

customer feedback management
March 23, 2022

North Highland Acquires Decooda to Accelerate Data-Driven Insights

travel experience personalization
March 23, 2022

Personalization in Travel & Hospitality

CX funding and acquisitions
March 22, 2022

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

telecom customer service
March 22, 2022

Ditching the Script for Better Telecom Customer Interactions

customer insights product announcements
March 22, 2022

Medallia, Qualtrics, and Vurvey Announce Insights and Feedback Solutions

CX research reports
March 21, 2022

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

government citizen experience
March 21, 2022

Human-Centered Design and Personnel Are Key to CX Improvements

Patient experience building blocks
March 18, 2022

Customer Operations: Building Blocks to Transforming Patient Experience

contact center agent training
March 18, 2022

Methods for Improving Agent Training

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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