Insight Type: Industry News

Abu Dhabi CX
April 6, 2022

Abu Dhabi Launches ‘Program for Effortless Customer Experience’

April 5, 2022

Providing a Seamless CX When Using External Partners

CX customer wins and case studies
April 5, 2022

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

April 4, 2022

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

healthcare revolution
April 1, 2022

New Strategic Mindsets to Reframe, Rebrand, and Revolutionize Healthcare

customer community
April 1, 2022

Customer Communities Fuel the CX Experience with Insights and Feedback

CX research reports
April 1, 2022

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

cloud contact center as a service
March 29, 2022

Google Launches Cloud Contact Center AI Platform

omnichannel customer engagement
March 29, 2022

Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations

employee experience product launches
March 28, 2022

New EX Products from Qualtrics, Motivosity, Achievers, and 15Five

cx customer wins and case studies
March 28, 2022

Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft

CX for contact centers
March 28, 2022

Contact Center Customer Experience Software and Services Revenue Will Surpass $18 Billion by 2026

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The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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