Insight Type: Industry News

April 19, 2022

Healthcare Providers Compelled to Adapt or Wither in a Fast-Changing World

Oracle employee experience platform
April 15, 2022

Oracle Introduces End-to-End Employee Experience Platform

Broadband rebranding
April 15, 2022

Consolidation is Causing a Rebranding Bonanza in Broadband

Contact center technology
April 14, 2022

Incorporating Technology to Improve Contact Center Agent Performance

April 13, 2022

Using Session Replay to Improve CX Interactions

CX travel and hospitality products and customers
April 12, 2022

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

CX acquisitions and funding
April 12, 2022

M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena

Medallia employee experience
April 11, 2022

Medallia’s Employee Experience Suite has a Record-Breaking Quarter

CX research studies
April 11, 2022

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

employee experience acquisition
April 8, 2022

Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform

personalizing patient experience
April 7, 2022

Personalizing the Patient Experience Is the Future of Competitive Advantage

In the moment customer feedback
April 7, 2022

TruRating: In the Moment Customer Feedback, With Deep, Actionable Data

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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