Insight Type: Industry News

Customer engagement research study
August 1, 2022

New Harvard Publications Report: Effective Customer Engagement is Critical

Digital customer engagement
July 29, 2022

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

Customer experience wins and case studies
July 29, 2022

Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global

Employee experience research studies
July 27, 2022

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Microsoft Engage employee experience
July 25, 2022

Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage

July 25, 2022

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Employee experience funding round
July 25, 2022

15Five Raises $52 Million in Funding

Customer insights and feedback new products
July 22, 2022

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

Customer motivation
July 22, 2022

Persado Launches Customer Motivation Report

Customer service callbacks
July 19, 2022

Using Callbacks to Improve CX and Drive Revenue

Customer experience journey feedback
July 19, 2022

Tracking Feedback Along a Customer Journey: cxomni

July 18, 2022

Using Clear Policies to Drive Better CX

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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