Insight Type: Industry News

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Digital employee experience
August 16, 2022

Digital Experience, AI, and Automation Are Critical to the Overall Employee Experience

Customer experience acquisitions and funding
August 16, 2022

mParticle Buys Vidora; New Funding for Aisera and CleverTap

Qualtrics customer wins and case studies
August 15, 2022

Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences

Customer feedback
August 15, 2022

Enticing Customers to Provide Feedback

Oracle customer experience layoffs
August 9, 2022

Oracle Cuts 5,000 Jobs in CX Division and in Marketing

CX customer wins and case studies
August 8, 2022

Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM

Employee experience product launches
August 8, 2022

New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others

Employee experience end user perspectives
August 5, 2022

Smaller Companies Look for Ways to Support Positive Employee Experience

Customer experience mergers acquisitions and investments
August 2, 2022

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

Employee advocacy for customer experience
August 2, 2022

Using Employee Advocacy to Support CX Efforts

Bain NPSx customer experience
August 2, 2022

Bain & Company Launches NPSx for CX Training and Certification

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.