Insight Type: Industry News

Human resources and employee experience technology
October 21, 2022

HR Technologies: Dissatisfaction and Need for Modernization

Momentive workforce reduction
October 20, 2022

SurveyMonkey Parent Momentive Lays Off 11% of Workforce

CX surveys and research studies
October 20, 2022

New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems

Metaverse virtual contact center
October 18, 2022

Japan’s transcosmos and NTT Launch Demo of Virtual Contact Center in the Metaverse

CX acquisitions and funding news
October 18, 2022

New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds

Contact center product announcements
October 18, 2022

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

Customer authentication telecommunications
October 17, 2022

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

CX customer wins and case studies
October 14, 2022

Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia

October 13, 2022

Creating Compelling Customer Experiences to Entice People to Attend In-Person Events

QuestionPro acquires SuiteCX
October 13, 2022

QuestionPro Acquiring Journey Mapping Provider SuiteCX

CX recession strategies
October 12, 2022

Using CX as a Strategy for Managing Economic Downturns

Qualtrics contact center product announcements
October 12, 2022

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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