Insight Type: Industry News

New CX Research from JD Power, Cisco, and Acquia
December 14, 2023

New CX Research from J.D. Power, Cisco, and Acquia

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from J.D. Power, Cisco, and Acquia....
CX M&A: New Acquisitions by Brevo, Formstack, and Workleap
December 14, 2023

CX M&A: New Acquisitions by Brevo, Formstack, and Workleap

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A developments on the CX front, with new acquisitions by Brevo, Formstack, and Workleap....
Why Has Kubernetes Taken So Long to Cross the Chasm?
December 13, 2023

Why Has Kubernetes Taken So Long to Cross the Chasm?

Camberley Bates, VP and Practice Lead at The Futurum Group, explores container native adoption, the rise of AI-driven apps, and the challenges such as observability, resilience, security, and protection that...
CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn
December 7, 2023

CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn

Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn, and Cogito....
New CX Research from Capgemini, Qualtrics, and Disqo
December 7, 2023

New CX Research from Capgemini, Qualtrics, and Disqo

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Capgemini, Qualtrics, and Disqo....
CX Wins with NICE, Workvivo, and IBM
December 7, 2023

CX Wins with NICE, Workvivo, and IBM

Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank....
CX M&A: New Acquisitions by Cyara, Adobe, Acquia, and Zillow Group
December 5, 2023

CX M&A: New Acquisitions by Cyara, Adobe, Acquia, and Zillow Group

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A and funding news involving Cyara, Adobe, Acquia, Zillow Group, and Databricks....
CX Wins for Salesforce, Veeva Systems, and MoEngage
December 5, 2023

CX Wins for Salesforce, Veeva Systems, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
November 30, 2023

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Kubecon 2023 Chicago – Kubernetes Has Crossed the Chasm
November 21, 2023

Kubecon 2023 Chicago – Kubernetes Has Crossed the Chasm

Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes....
AI M&A and New Funding with Anysphere, AlphaSense, and Enflame
November 21, 2023

AI M&A and New Funding with Anysphere, AlphaSense, and Enflame

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame....
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
November 21, 2023

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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