Insight Type: Industry News

Companies Implement NFT Loyalty Programs for Customer Retention
October 4, 2023

Companies Implement NFT Loyalty Programs for Customer Retention

Clint Wheelock, Chief Research Officer at The Futurum Group, examines how companies are looking at implementing NFT loyalty programs to improve customer engagement and retention to replace or supplement traditional...
CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva
October 4, 2023

CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Wins for TTEC, 8x8, and Oracle Communications
October 4, 2023

CX Wins for TTEC, 8×8, and Oracle Communications

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle....
Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini
October 3, 2023

Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firm Salesforce with new partners McKinsey & Company, Williams-Sonoma Inc., and Capgemini....
CX Research From Deloitte, Officevibe, and Execs in the Know
September 27, 2023

CX Research From Deloitte, Officevibe, and Execs in the Know

The Futurum Group’s Alex Gaw provides a roundup of new and recent CX research findings from Deloitte in collaboration with Oracle Retail and MIT Technology Review Insights, along with reports...
CX Wins With Algolia, RingCentral, and WalkMe
September 19, 2023

CX Wins With Algolia, RingCentral, and WalkMe

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
So, I Received a Paper Feedback Survey in the Mail
September 19, 2023

So, I Received a Paper Feedback Survey in the Mail

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not)....
CX Wins with Amperity, MoEngage, and UKG
September 19, 2023

CX Wins with Amperity, MoEngage, and UKG

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO
September 19, 2023

CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video provider Videobot, along with news...
CX Research From Zoho, SAP Emarsys, and Verint
September 13, 2023

CX Research From Zoho, SAP Emarsys, and Verint

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys, and Verint in collaboration with...
CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage
September 7, 2023

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX M&A- Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral
September 6, 2023

CX M&A: Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A news and examines new CX acquisitions by Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.