Insight Type: Industry News

Contact Center as a Service
November 1, 2022

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

Restaurant menu hacks and customization
November 1, 2022

Managing Menu Hacks to Ensure Efficiency and Good CX

Employee experience products and partnerships
October 28, 2022

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Employee, customer, and brand experiences
October 27, 2022

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

Customer experience acquisitions and funding news
October 27, 2022

10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds

Tech industry layoffs
October 27, 2022

Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector

Holiday season hiring trends
October 26, 2022

US Retailers Hesitate to Hire More People for Busy Holiday Season

WorkTango-Kazoo integrated EX platform
October 25, 2022

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

CX customer wins and case studies
October 25, 2022

Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage

Customer data platform product announcements and platforms
October 25, 2022

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

Customer experience for US veterans
October 21, 2022

US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans

Background noise reduction for customer service
October 21, 2022

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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