Insight Type: Industry News

Alchemer workflow product launch
March 7, 2023

Alchemer Launches Workflow Product to Help Companies Close the Loop

CX customer wins and case studies
March 7, 2023

Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity

Empathy in customer service
March 6, 2023

Delivering Empathy to Improve CX

CX funding news
March 6, 2023

New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI

Salesforce analytics for CSPs
March 6, 2023

Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

Exemplifi and Chatmeter studies on online reviews
March 6, 2023

Research Points to the Importance of Online Reviews

KDDI Oracle mobile payments
March 3, 2023

KDDI Partners with Oracle to Update Mobile Payment and Customer Loyalty Infrastructure

CX surveys and research studies
March 1, 2023

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

CX customer wins and case studies
March 1, 2023

Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent

Medalllia Experience Orchestration
February 28, 2023

Medallia Launches Experience Orchestration Platform

Amdocs Microsoft Customer Engagement Platform
February 28, 2023

Amdocs, Microsoft Announce a New Customer Engagement Platform

Remote contact center management
February 28, 2023

Managing Remote Contact Center Workers to Ensure Success

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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