Insight Type: Industry News

Verint and Google Cloud partnership
March 30, 2023

Verint Broadens Google Cloud Partnership

MLB and Zoom partnership for video replay review
March 27, 2023

Major League Baseball and Zoom Partner on Replay Review

Perceptyx study on employee listening
March 24, 2023

Companies Still Investing in Employee Listening Programs

Rison Software customer win with Nissan
March 24, 2023

Rison Software Brings CX, EX, and Training Together

CX acquisitions and funding news
March 24, 2023

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Workhuman interview
March 24, 2023

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Twilio and Qualtrics integration
March 23, 2023

Twilio-Qualtrics Integration Supports Enriched Customer Profiles

Microsoft Copilot product launch
March 22, 2023

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

Zoho employee experience
March 22, 2023

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

CX customer wins and case studies
March 22, 2023

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

HP Cartridge Authentication
March 20, 2023

Despite Customer Anger, HP Stands by Its Cartridge Authentication System

White House CX initiative
March 17, 2023

White House Requests More Than $500 Million for CX Initiatives

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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