Insight Type: Industry News

April 20, 2023

Driving Customer Utilization and Engagement with Communities

April 19, 2023

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation

April 19, 2023

Khoros Announces Trustpilot Integration and Cerby Partnership

April 19, 2023

Improving Personalization and Convenience Via Next-Best Action Support

April 17, 2023

Zoom to Acquire Workvivo

April 15, 2023

Navigating to a Better CX Via Inclusive Wayfinding Technology

April 12, 2023

Government Employees Burned Out from Workload and Staffing Shortages

April 12, 2023

Leveraging Support Ticket Data to Improve CX

April 11, 2023

New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab

Visual customer support
April 10, 2023

Visual Customer Support Provides Personalization, Cost Savings, and Insights

CX customer wins and case studies
April 10, 2023

Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment

Employee experience purchasing factors
April 10, 2023

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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