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Insight Type: Industry News

January 22, 2025

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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity
July 19, 2024

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their responsibilities and the adoption of...
Shira Rubinoff
Review: CX Wins in March, Part 2
April 10, 2024

Review: CX Wins in March, Part 2

Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until...
Review: CX Wins in March, Part 1
April 10, 2024

Review: CX Wins in March, Part 1

Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring partnerships formed from the beginning...
A Look Back at CX M&As in March
April 10, 2024

A Look Back at CX M&As in March

Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by Zendesk of Ultimate, and by...
CX Partnerships for Statara, Playvox, and Mitto
March 6, 2024

CX Partnerships for Statara, Playvox, and Mitto

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto and MoEngage....
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys
February 28, 2024

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their partners Douglas, a global B2B...
New CX Research from Vonage, Reward Gateway, and MessageGears
February 28, 2024

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears....
CX Wins with Qualtrics, UKG, and Tattle
February 14, 2024

CX Wins with Qualtrics, UKG, and Tattle

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners the University of Utah Health,...
New CX Research from SAP Emarsys, Tealium, and SurveyMonkey
February 12, 2024

New CX Research from SAP Emarsys, Tealium, and SurveyMonkey

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey....
CX M&A for January 2024: A Busy Month in Review
February 7, 2024

CX M&A for January 2024: A Busy Month in Review

Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway....
CX M&A: Banzai, Innovaccer, and GTS Acquire New Properties
February 2, 2024

CX M&A: Banzai, Innovaccer, and GTS Acquire New Properties

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured, GTS, and AdaptCX....

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