Category: Enterprise Software & Digital Workflows

Background noise reduction for customer service
October 21, 2022

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

October 20, 2022

AnsibleFest 2022: Ansible Comes Into Its Own, the Power of Open Source Reigns, the Edge is Automated, and Ops-As-Code Goes Mainstream

Futurum senior analyst Steven Dickens provides his take on the latest announcements coming out of AnsibleFest 2022. As hybrid multi-cloud becomes the default operating model for many enterprises, the sheer...
October 19, 2022

Microsoft’s Dominance on Full Display in a Week Full of Industry News

Microsoft’s dominance was on full display in a week chock full of industry news. Wainhouse senior analyst Sean Spradling, part of The Futurum Group family of companies, breaks down the...
October 19, 2022

BoxWorks 2022

The Six Five team discusses Box's event, BoxWorks 2022....
October 19, 2022

Kyndryl IBM, and Microsoft

The Six Five team discusses the Kyndryl and Microsoft collaboration....
October 18, 2022

Making Hybrid Work, Work – The Six Five Summit Session

Making Hybrid Work, Work – The Six Five Summit Session...
Metaverse virtual contact center
October 18, 2022

Japan’s transcosmos and NTT Launch Demo of Virtual Contact Center in the Metaverse

Contact center product announcements
October 18, 2022

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

October 17, 2022

Microsoft and Cisco Partnership Focuses on Interoperability, Bringing Microsoft Teams to Cisco Meeting Devices

Futurum principal analyst Shelly Kramer explores the Microsoft and Cisco partnership announced at Microsoft Ignite 2022, which will bring Microsoft Teams to Cisco meeting devices, highlighting the role interoperability plays...
October 17, 2022

Cisco Announces Native Microsoft Teams Support for Webex Devices to Deliver a New Level of Meeting Flexibility

Wainhouse senior analyst Daniel Root, part of The Futurum Group family of companies, covers Cisco’s announcement of native Microsoft Teams support for Webex devices and the role that will play...
Customer authentication telecommunications
October 17, 2022

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

October 17, 2022

Microsoft Ignite 2022: New Interactive Collaboration Features Introduced for Microsoft

At the recent Microsoft Ignite 2022 event, the company announced several new interactive collaboration features for Microsoft Teams, as well as an enhanced Premium option. Futurum's Daniel Newman looks into...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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