Category: Enterprise Software & Digital Workflows

Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 25, 2022

T-Mobile Enlists Key 5G Partners to Take 5G Private Wireless to the Next Level with 5G ANS

Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network...
May 24, 2022

Kyndryl and NetApp Global Alliance Aims to Fast-Track Cloud Transformation, Data Insights

Futurum principal analyst Shelly Kramer explores the emerging partnership between Kyndryl and NetApp, the latest in a string of partnerships for Kyndryl that expand its portfolio of cloud transformation solutions,...
May 23, 2022

The Impact of Vocal Tones on Persuasiveness

Oracle customer experience
May 20, 2022

Oracle Adds Customer Data Platform Functionality to Oracle Service

May 19, 2022

Cisco Q3 Revenue Hits $12.8B, Flat Year-over-Year, While Non-GAAP EPS Up 5%, as Financial Impacts Arrive Due to Covid-19 Lockdowns in China and the War in Ukraine

Futurum analysts Daniel Newman and Todd R. Weiss examine Cisco’s Q3 results, with revenue hitting $12.8B, which was flat year-over-year, as financial impacts arrive due to Covid-19 lockdowns in China...
May 18, 2022

IBM and Amazon Web Services Sign Collaboration Agreement

May 18, 2022

Talking SAP Sapphire, Marvell Acquires Tanzanite, Micron Investor Day, Zoho Marketing Plus – The Six Five Webcast

Talking SAP Sapphire, Marvell Acquires Tanzanite, Micron Investor Day, Zoho Marketing Plus. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman....
May 16, 2022

New Solutions from ServiceNow Help Enterprises Advance Digital Transformation

Futurum principal analyst Shelly Kramer explores the three new innovations announced by ServiceNow at their Knowledge 2022 event, their potential impact, and the trend toward unified platforms that accelerate digital...
Groq Ushers In a New AI Compute Paradigm: The Language Processing Unit
May 16, 2022

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