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Category: Enterprise Applications

Daniel Newman

Value of Education in Tech

On this episode of the Futurum Tech Webcast – The Power of Tech Education Series, Principal Analyst Daniel Newman is joined by Eric Fusilero, Vice President of Global Enablement and Education at Splunk, to talk about the state of technology education and why it is pivotal to both organizational and end user success.
Shelly Kramer

eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity

Futurum principal analyst Shelly Kramer explores eGain’s Knowledge Base Hub integration with Microsoft Teams, designed to remove barriers to access information and knowledge throughout organizations. This is a move that should not only result in happier employees, but more productive ones, too — a big win all the way around.
How Businesses Can Support Remote and Hybrid Workers?
Shelly Kramer

How Businesses Can Support Remote and Hybrid Workers

The hybrid work model is here to stay. Futurum's principal analyst Shelly Kramer explores the shift to hybrid work and how organizations can best support their workforce.
Shelly Kramer

MWC 2023: Webex and Samsung Deliver Webex Meetings Enhancements on Samsung Galaxy S23 and Galaxy Z Fold 4

Futurum principal analyst Shelly Kramer covers news out of MWC 2023 from Webex and Samsung on Webex Meetings enhancements designed to make collaborating and communicating on mobile devices exponentially easier for users.
Salesforce launches Einstein GPT
Keith Kirkpatrick

Salesforce Announces Einstein GPT

Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
Gamification in contact centers
Sherril Hanson

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Daniel Newman

The Six Five CXO with Micron and Qualcomm at Mobile World Congress 2023

On this episode of The Six Five – CXO, hosts Daniel Newman and Patrick Moorhead sit down with Micron’s Chris Moore, Vice President of Marketing, Mobile Business Unit, and Ziad Asghar, Vice President of Product Management for Qualcomm.
Daniel Newman

PlusDrive Safety Technology to be Added to Nikola Class 8 Trucks by 2024

Futurum's Chief Analyst Daniel Newman dives into the announcement that truck manufacturer Nikola will be the first U.S. partner to include PlusDrive technology into its Class 8 trucks, and what he thinks could come out of this partnership.
Daniel Newman

Salesforce Q4 2023 Revenues, up 14% YoY

Futurum Chief Analyst Daniel Newman looks at Salesforce’s Q4 2023 earnings that handily beat analyst estimates and what it means for the company moving forward.
Empathy in customer service
Keith Kirkpatrick

Delivering Empathy to Improve CX

While Most Humans Understand Empathy, Training and Tools Can Help Agents Deliver Empathy More Consistently
Shelly Kramer

How Qualcomm’s Aware Platform Helps Customers Tackle Supply Chain Challenges

In this Futurum Live! From the Show Floor at Mobile World Congress 2023, Futurum's Shelly Kramer is joined by Rod Forter, Senior Director, Business Development with Qualcomm Technologies, Inc. for a conversation about one of Qualcomm’s latest releases: Qualcomm Aware Platform, which is designed to address ecosystem fragmentation and empower developers and enterprises to harness real-time information to accelerate their digital transformation programs.
mdiamond@futurumresearch.com

Intel Demonstrates a Green PC that has 90 Percent Recyclability

Futurum analyst Michael Diamond discusses the collaboration between Intel, Tsinghua Tongfang, and Acer as they worked together to develop a Green PC that should be attractive to consumers and organizations seeking more eco-friendly solutions for sustainability efforts.
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